Responsible Gaming
Gaming Should Be Entertainment
At Captain Cooks Casino, we believe that online gaming should be an enjoyable form of entertainment only. It is never a way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set strict limits on both time and spending before you begin playing.
Age Verification
Captain Cooks Casino is available only to players who are at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher. We are committed to preventing underage gambling and comply with all applicable Canadian laws. You must verify your age during registration and may be asked to provide proof of identity at any time.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your gaming habits, please seek help immediately:
- Spending more time or money on gambling than you intended
- Chasing losses by gambling more to win back money you've lost
- Hiding or lying about your gambling activities to friends and family
- Feeling anxious, irritable, or restless when unable to gamble
- Neglecting work, school, family, or personal responsibilities due to gambling
- Borrowing money or going into debt to finance gambling
- Failing in previous attempts to stop or reduce gambling
- Using gambling to escape stress, anxiety, or other emotional difficulties
Self-Help Tools
Captain Cooks Casino provides several responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose during a gaming session
- Session Time Limits: Set automatic reminders or session interruptions to track your playing time
- Reality Checks: Receive periodic pop-up notifications during gameplay to help you stay aware of time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break from gambling
These tools are available in your account settings. We encourage you to use them proactively as part of your responsible gaming practice.
Get Help Now
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these support organizations:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Information and resources for problem gambling in Ontario and across Canada - Gamblers Anonymous Canada
A free, peer-support program with meetings across Canada for individuals affected by problem gambling
International Resources
- United States - National Council on Problem Gambling
Website: www.ncpgambling.org
National helpline: 1-800-522-4700 - United Kingdom - GamCare
Website: www.gamcare.org.uk
Free, confidential support and information about problem gambling - United Kingdom - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for UK online gambling - Australia - Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential support and counselling services
Take Control Today
If you have any concerns about your gambling, do not hesitate to reach out for support. There is no shame in asking for help. Speaking with a counsellor or calling a helpline is a positive step toward taking control of your gaming habits. Your well-being is our priority.